Nara Bio Labs Shipping Policy

At Nara Bio Labs, product quality and safety remain our top priority. Because our formulations are applied directly to the skin, we take extra care to ensure every order is packaged, handled, and delivered under conditions that protect the integrity of the product.

Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.

• During busy seasons or holidays, processing may take up to 5 business days.

Shipping Times

We partner with trusted global suppliers to bring you high-quality pet products and accessories at affordable prices. Because of this, many of our items are shipped directly from our international warehouses.

Delayed Shipping Notice: From February 10th to February 24th, order processing and shipping times will be extended due to annual inventory stock count. We appreciate your patience and understanding.

Estimated delivery times:

Note: Delivery times can vary depending on your location, carrier performance, and customs processing.

For customers in Canada/USA, standard shipping typically arrives within 10–12 business days.

Tracking Information

Once your order has shipped, you’ll receive a confirmation email with a tracking number.

Please note:

• Some standard shipping options may have limited tracking updates during international transit.

• Premium or express shipping options will provide full tracking visibility.

Customs, Duties & Taxes

All international orders may be subject to import duties, customs fees, or local taxes depending on your country’s regulations.
These fees are not included in the item price or shipping cost and are the responsibility of the customer.

Lost, Delayed, or Damaged Packages

If your package hasn’t arrived within the estimated delivery window, or tracking hasn’t updated for more than 30 days, please contact us at (236) 865-3770 and we’ll help resolve the issue.

In cases of confirmed loss or damage, we’ll gladly offer a replacement or refund.

Address Accuracy

Please double-check your shipping details before placing your order. PawWell Co is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Thank you for choosing Nara Bio Labs — advancing skincare through science and innovation.